Yes. All our products are handmade using natural ingredients.
Are your products handmade?
Yes, every product is handmade with care in small batches.
Are your products suitable for children?
Yes. Our products are gentle and suitable for children.
Do you use fragrances or essential oils?
We only use essential oils.
Are your products suitable for sensitive skin?
Yes, our products are gentle and suitable for sensitive skin.
Do you test on animals?
No. We do not test on animals.
What age are your kids products suitable for?
Our kids soaps and Snorkie Bath Salts are suitable for children aged 2 to 10 years.
Do the Snorkie Bath Salts colour the bath water?
No, they do not colour the bath water.
Do the bath salts stain skin or the bath?
No, they do not stain skin or baths.
How often can my child use the kids soaps and Snorkie Bath Salts?
They can be used daily. The products are made using gentle ingredients, essential oils, and Epsom salts.
Are the kids products scented?
Yes, they are lightly scented using essential oils only.
How do I place an order?
All orders are placed via WhatsApp.
What payment methods do you accept?
We accept EFT payments.
Do I need to pay before my order is sent?
Yes, full payment is required before orders are dispatched.
Do you offer delivery?
Yes, we offer nationwide delivery via PUDO.
How much is delivery?
Delivery is R 109 up to 5 kg, charged separately.
Where do you deliver?
We deliver nationwide in South Africa.
How long does delivery take?
Delivery usually takes 3–7 working days.
Do you accept returns?
No, we do not accept returns.
What if my order arrives damaged?
We ensure all products leave our warehouse in good condition. Once an order has left our warehouse, we do not accept responsibility for damage that may occur during transit. Any concerns should be raised directly with the courier.
Do you offer replacements?
Yes, if the damage is found to be our fault. The damaged item must be returned for inspection, and if it is confirmed that the issue was caused by us, the product will be replaced at no extra cost to you.
